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  • 2024 Delivery Update: Deliveries may take a few extra days due to the volumes of orders. Please allow extra time for your order to arrive.
  • Privacy Policy

    INTRODUCTION

    1. This privacy policy sets out how Crafting UK uses and protects information that you give when you use this website.

    2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

    3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

    WHEN YOU VISIT OUR WEBSITE

    4. Certain cookies are placed on our website in order to make it work. For example, when you add items to your shopping basket we need to store this information on a cookie. Cookies are:

    - Not identifiable to you as a living person, and
    - Necessary to fulfil the inherent functions of an ecommerce website

    5. If you buy from other suppliers, THEY WILL use third party companies to track and monitor you as you visit their website.  In contrast, WE WILL NEVER use third party companies to track and monitor you as you visit our website. 

    WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT

    6. When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you for example:

    - Your name
    - Your address
    - Your contact information (like your telephone number or email address)
    - Your date of birth

    7. When you make a purchase on our website you will need to enter your credit or debit card details or to use your PayPal account. If you choose to pay with PayPal you will be redirected to your PayPal account to complete your purchase.  If you choose to pay with your credit or debit card, you will need to enter your details directly on our secure and encrypted payment processor Square.

    8. Your credit or debit card details are never stored on any databases we hold and we never see them at any point. 

    HOW WE USE INFORMATION

    9. We use your contact information to keep you informed about your orders, and provide you with information and promotions relating to the products and services that we provide.

    FRAUD PREVENTION

    10. Our payment processors ensure that you can place your orders using safe and secure encryption to prevent fraud. 

    11. We need to comply with applicable laws and regulations and to respond to any lawful request for information we receive, or to otherwise protect our rights.

    SELLING INFORMATION

    12. If you buy from other suppliers, THEY WILL sell your personal information.  In contrast, WE WILL NEVER sell your personal information.

    EU GDPR

    13. If you are a resident of a European country where the European Union's GDPR is applicable, you have certain rights.

    14. EU GDPR no longer applies to the United Kingdom since the completion of Brexit on 31 December 2020.  

    GENERAL TERMS

    15. This privacy policy may be updated from time to time, in order to reflect changes to our business practices or for other operational or legal reasons.

    16. For more information please contact us using the details below.